Customer Care
We are here to wholly serve you and your needs.
We pride ourselves on our premium beef and genuine connection with our customers.
Customer Service
Customer satisfaction is one of our top priorities, with the welfare of our livestock being the first. From us you can expect professionalism and confidence in the experience you will receive as a customer. Our customers have individual needs that keep evolving and we are here to “meat” those needs! Maintaining strong relationships with our customers is our priority. When you are a customer, you are our family and we want you to be satisfied from the time we first connect thru the time your beef hits your plate!
We aim to build long lasting relationships with our customers through our partner mindset. As a customer, you are a partner in our business thriving and continuing to grow! This is a true small family farm business and each order and review is celebrated! Being our customer means you are a part of our ever growing family.
We encourage our customers to take advantage of understanding why our beef is a step above and the story behind our farm product. We are dedicated to providing a unprecedented personal touch to our product and our process.
Our Standards are a Cut Above
Our commitment to serving you high quality beef is evident through our entire process. We believe the only way to conduct business is through a humble, ethical, honest and responsible manner. We believe strongly in our expertise and the consistency, quality and value we provide to your table. Our beef will always reflect integrity and commitment to the future of our land, livestock, and demand to feed the world.
FAQs
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Awesome! Lets connect.
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Our entire process starts and finishes on our farm. We are state certified and partner with a processor who is USDA inspected. Once our beef is processed, it is returned to our possession and sold direct to consumer through various distribution outlets. Our products go directly from our farm to your table with integrity!
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The beef born and raised on our farm. It is single sourced and single processed. Therefore, there is no mixing of herds, practices, or butchery. Grocery store beef is refined and blended with multiple sources of beef. Both are safe to consume, but we welcome you to taste and see the difference!
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Return / Refunded products will be handled according to owners discretion. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Due to the perishable nature of many of our items we do not take returns on any of our perishable products (beef, etc).
Gift cards and downloadable software are exempt from being returned.
Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@classenmercantile.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.